Refund Policy

At G-CREDO, we strive to provide excellent services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions for requesting refunds for our services. Please read this policy carefully to understand our refund procedures.

Eligibility for Refunds

1.1. Service Eligibility

Our refund policy applies to specific services provided by G-CREDO, such as the administration of certification exams or access to partner certification bodies' resources. Please note that certain services may have separate refund policies, which will be clearly communicated to you at the time of purchase or registration.

1.2. Valid Refund Requests

In order to be eligible for a refund, it is necessary to submit a valid refund request within the designated timeframe and satisfy the conditions stipulated in this policy. Each refund request will be individually assessed on a case-by-case basis.

Refund Request Process

2.1. Submitting a Refund Request

To request a refund, you must contact our customer support team by email or through our designated refund request process. Please provide the necessary details, including your name, contact information, service purchased, and the reason for the refund request.

2.2. Timeframe for Refund Requests

Refund requests must be submitted within 30 days from the date of purchase or completion of the service, as specified for each service. Refund requests received after the specified timeframe may not be eligible for a refund.

2.3. Evaluation of Refund Requests

Every refund request will undergo a thorough assessment, taking into account the unique circumstances, nature of the service provided, and compliance with our refund policy. We retain the right to exercise discretion in approving or denying refund requests.

Refund Approval and Process

3.1. Refund Approval

If your refund request is approved, we will initiate the refund process within a reasonable timeframe. Refunds will be issued using the original payment method used for the purchase, unless otherwise specified.

3.2. Refund Amount

The refund amount, if approved, will be determined based on the specific service and its refund terms. In some cases, a processing fee or deduction may apply, and you will be informed of any applicable charges before the refund is processed.

3.3. Refund Timelines

The time it takes to process and receive the refunded amount may vary depending on factors such as the payment method, financial institution, and other external factors. We will make reasonable efforts to process refunds promptly.

Non-Refundable Services

4.1. Certain services may be non-refundable unless otherwise specified. These services may include, but are not limited to, downloadable materials, access to time-limited resources, or services explicitly designated as non-refundable. Please review the terms and conditions of the specific service before making a purchase.

Changes to Refund Policy

G-CREDO retains the right to revise or update this Refund Policy without prior notice. The modified policy will take effect immediately upon being posted on our website. We encourage you to regularly review this policy for any updates or modifications.

Contact Us

For any questions, concerns, or inquiries regarding these Terms, please feel free to reach out to us using the following contact information:

G-CREDO Customer Support
Address: Novel Tech Park, #46/4, Kudlu Gate, Bommanahalli,
Bengaluru, Karnataka, 560068
Phone: +916366351570

By utilizing our services, you acknowledge that you have thoroughly read, comprehended, and consented to these Terms.